Your trust is our top priority. Here's full transparency on how 3lok collects, uses, and protects your personal information.
3lok ("we", "our" or "the platform") is fully committed to user privacy. This Privacy Policy explains how 3lok collects your personal information, what it's used for, how long it's retained, and how your information is protected.
By using the 3lok website or mobile app, you agree to this Privacy Policy. If you do not accept any part of this policy, please refrain from using 3lok services.
This policy applies to:
This policy is a bit long, but we've tried to write it in simple, clear language. It explains what 3lok does — and doesn't do — with your information.
3lok collects only the information necessary to deliver services, ensure security, and meet legal obligations.
| Type of Information | Example | Reason for collection |
|---|---|---|
| Contact Information | Name, email, mobile number | Account creation & communication |
| Identity information | National ID, passport number, date of birth | KYC verification and age confirmation |
| Address Information | Home address, district, country | Identity verification and legal requirements |
| Financial Information | Payment method, mobile banking number | Processing deposits & withdrawals |
| Transaction data | Bet history, win-loss records | Account management and dispute resolution |
Some information is automatically collected as you browse 3lok:
3lok collects information through various methods. Each method is detailed below.
You provide information directly when completing registration forms, uploading KYC documents, making payments, or contacting support. This information is used only for relevant purposes.
Cookies, web beacons, and analytics tools collect information about platform usage patterns. This data is primarily used to improve platform functionality.
Limited information may be received from payment providers (such as bKash, Nagad), identity verification agencies, and fraud prevention services — solely for verification and security purposes.
3lok does not scrape social media profiles, purchase data from unauthorized third-party data brokers, or collect unnecessary personal information.
3lok uses collected information only for specific and legitimate purposes. All purposes are transparently outlined below.
For registration, login verification, account security, and user identity confirmation.
Accepting deposits, sending withdrawals, verifying transactions, and maintaining financial records.
Detecting suspicious activity, preventing money laundering, ensuring account security.
Troubleshooting, complaint resolution, answering bet-related queries.
User behavior analysis (anonymized), planning new features, performance improvements.
Complying with KYC, AML regulations, regulatory reporting, and legal orders.
With your consent, 3lok may send you promotional emails, SMS, or app notifications — about special offers, new games, or tournament updates. You can stop these communications anytime in your account settings.
3lok does not sell your information or disclose it unnecessarily. However, information may be shared in certain specific circumstances.
3lok operates its services with the help of various technology and service providers. Only necessary information is shared with them, and they are obligated to comply with 3lok's privacy policy:
3lok may be required to disclose information in response to court orders, regulatory directives, or lawful requests from law enforcement. Where possible, we will attempt to notify you in advance.
Clear commitment: 3lok never sells your information to advertisers, data brokers, or any third party for commercial purposes. This is against our core principles.
3lok uses cookies and similar technologies to improve your browsing experience and ensure platform functionality. Different types of cookies are described below.
You can control cookies through your browser settings. However, disabling essential cookies will prevent 3lok from functioning properly. To disable analytics cookies, go to your browser's cookie settings.
3lok maintains the highest industry standards to protect your information. Not only technical but also organizational measures are in place.
In the event of a data breach, 3lok will notify the relevant authorities within 72 hours and inform affected users as soon as possible.
3lok does not keep your data longer than necessary. Different types of information have different retention periods.
| Type of Information | Retention Period | Purpose |
|---|---|---|
| Account information | 5 years after account closure | Legal obligations, AML policy |
| Financial transaction records | 7 years | International financial regulations |
| KYC Documents | 5 years after account closure | Identity verification and legal requirements |
| Betting History | 3 years | Dispute Resolution & Auditing |
| Customer support chat | 1 year | Service quality improvement |
| Analytics Data | 26 months (anonymized) | Platform Development |
Data is securely deleted or anonymized after expiry so that individuals can no longer be identified in any way.
You have certain fundamental rights over your personal information, which 3lok respects and supports.
The right to see what information 3lok holds. Request via Account Settings or support.
Right to correct inaccurate or outdated information. Available through your account profile or support.
The right to request deletion of specific information — though legal obligations may impose limitations.
The right to receive your data in a structured, machine-readable format.
The right to request restriction of data usage in certain cases — especially during disputes.
Complete freedom to opt out of promotional emails or SMS at any time.
To exercise any of the above rights, email [email protected] or request in Bengali via live chat. 3lok will typically respond to requests within 30 days. Complex matters may take up to 60 days.
3lok's services are exclusively for individuals aged 18 and above. 3lok does not knowingly collect information from anyone under 18.
Date of birth is verified during registration, and in suspicious cases, age is confirmed through KYC documents. Any minor's account will be immediately closed and all data deleted.
If you know someone under 18 is using 3lok, please notify [email protected].
Some of 3lok's technical service providers are located outside Bangladesh. As a result, your data may be transferred internationally.
Wherever data goes, 3lok ensures that:
3lok exercises the highest caution in international data transfer and follows international data protection standards (GDPR-aligned practices).
3lok may update this Privacy Policy from time to time — due to legal changes, new services, or platform improvements.
You will be notified in advance of significant changes via email or platform notice. The effective date of the updated policy will be listed at the top of the page.
Continued use of 3lok after policy changes means you accept the updated policy. We recommend checking this page regularly.
For any questions, concerns, or requests regarding our Privacy Policy:
From technology to policy — your privacy is ensured at every level.
Every transaction and login is encrypted with TLS 1.3. No one can intercept your information.
3lok never sells your personal information to advertisers or data brokers. This is our core commitment.
You have full rights to view, correct, delete, or download your information. You can request this at any time.
Regular security audits are conducted by third-party experts. Any vulnerabilities found are fixed immediately.
3lok does not retain information longer than necessary. Data is securely deleted after expiry.
Ask any question about your data in Bangla — 24/7 live support team ready to help.